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Last Updated: 18/02/2026
in Troubleshooting To request custom template changes within StrataMax, please contact our Support Team. T here is a standard fee of $320.00 for basic design and upload. For more complex changes, additional charges may apply and will be quoted per job. Remember to p...
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Last Updated: 18/02/2026
in Troubleshooting At times users may experience issues when attempting to open DocMax. The issue is commonly caused by the application being locked to open in the background. This can occur when changing between different monitors or devices. Follow the below steps w...
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Last Updated: 18/02/2026
in Troubleshooting Letterhead changes in StrataMax are performed only by the Support Team and will incur a charge of $100.00. To ensure that your letterhead displays correctly across all areas of the StrataMax system, we have established specific design guidelines th...
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Last Updated: 18/02/2026
in Troubleshooting StrataMax is designed around office monitor displays with a minimum required resolution of 1920 x 1080 (FHD). Changing settings on your computers display settings may result in StrataMax not displaying particular icons, words due to the overlappin...
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Last Updated: 18/02/2026
in Troubleshooting With today’s online digitally connected world, it is now more important than ever to have up-to-date, current and reputable anti-virus and firewall software installed on your environment to protect your operations from security vulnerabilities, mali...
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The instructions in this article relate to the Roll screen configuration and an overview of its functions, including the various automated roll reports available when changing the ownership of a lot in a building. The icon may be loc...
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Last Updated: 18/02/2026
in Troubleshooting
The instructions in this article relates to Communication . The icon may be located on your StrataMax Desktop or found using the StrataMax Search . How Emails work in StrataMax StrataMax uses SMTP (Si...
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Last Updated: 18/02/2026
in StrataMax Common Processes
A schedule of arrears can be configured to automatically issue notices or letters, based on individual owner’s circumstances. The billing of arrears fees on generation makes this process extremely efficient, and a notation on the owner’s account p...
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With the changes to Roll and Contacts, the below page includes some of the most frequently asked questions around how this area works. We also have the Roll & Contacts FAQ video which covers these Frequently Asks Questions. Security a...
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Last Updated: 17/02/2026
in StrataMax Common Processes
This article aims to provide guidance and be an overview for the process of creating and setting up a new building in StrataMax, and can also used as a check list.
It contains each required step in a numbered sequence, with each step being ex...